Cancellation and Refund Policy
LynkLead, a product of Tealcore Ventures LLP
Last updated: 21 October 2026
This policy explains how cancellation and refunds work for LynkLead subscriptions, AI token top-ups and storage, purchased from Tealcore Ventures LLP through lynklead.in and app.lynklead.in. It forms part of our Terms and Conditions. Questions: connect@lynklead.in.
1. How billing works
- Free trial: new workspaces can try LynkLead free for 30 days. No payment details are needed, and the trial never turns into a paid plan automatically.
- Prepaid, no auto-renewal: plans are priced per seat (currently ₹299 per seat for each 30-day period; see Pricing). You pay in advance through Razorpay, and each payment activates your seats for 30 days. We never charge you automatically. To continue, you make the next payment.
- Add-ons: AI token top-ups and file storage beyond the included 1 GB are bought separately, at the prices shown at checkout.
2. Cancellation
- Because there is no auto-renewal, you cancel simply by not making the next payment. There is nothing to switch off and no cancellation fee.
- Your paid features stay active until the end of the 30-day period you have paid for. After that, access to paid features is limited until you pay again. You can still export your data.
- You can reduce the number of seats you buy at your next payment.
- To close your account and delete your data, email connect@lynklead.in with the subject "Account Deletion Request" (see our Data Deletion Instructions).
3. Refunds
Because you can try LynkLead free for 30 days before paying, and every payment covers a fixed 30-day period with no automatic renewal, payments are generally non-refundable. This includes unused time in a paid period, unused seats, and AI tokens that have been added to your account.
We will refund you in these cases:
- Duplicate payment: you were charged more than once for the same purchase.
- Payment taken but not delivered: the money was debited but the plan, seats, tokens or storage were not added to your account, and we cannot fix this within 3 business days of your report.
- Incorrect charge: you were charged an amount different from the price shown at checkout.
- We end the Service: if we discontinue LynkLead, or terminate your account without any breach on your part, we refund the unused part of your current paid period on a pro-rata basis.
- Where the law requires a refund.
No refund is due where access is suspended or terminated because of a breach of our Terms, or for dissatisfaction that is not caused by a failure of the Service to work as described.
4. How to request a refund
- Email connect@lynklead.in with the subject "Refund Request" within 30 days of the payment.
- Include your account email, the Razorpay payment ID or invoice number, the amount and date, and the reason.
We review requests and reply within 3 business days. Approved refunds are initiated within 7 business days of approval, to the original payment method. Banks and card networks usually credit the amount within 5 to 7 business days after that, though some take longer.
5. Failed or pending payments
If a payment fails but money is debited, it is usually reversed automatically by your bank or Razorpay within 5 to 7 business days. If it is not, contact us with the payment details and we will help trace it.
6. Governing law
This policy is governed by the laws of India. Disputes are subject to the courts at Thiruvananthapuram, Kerala, India, as set out in our Terms and Conditions. Nothing in this policy limits any rights you have under applicable consumer protection law.
Tealcore Ventures LLP, Dotspace, Ushasandya Building, Devaswom Board Junction, Kowdiar, Thiruvananthapuram, Kerala 695003, India
Email: connect@lynklead.in · Phone: +91 70127 70528